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LEGAL

Privacy Policy

Your privacy matters to us — here's how we protect it.

Our Commitment to Privacy

ubicos.in respects your privacy and complies with applicable data protection and privacy laws. Ubicos will collect and use your personal information only with your knowledge and consent when you are using the services, making customer enquiries, registering for information or other services.

Ubicos collects personal information only for the purpose of providing the services to you or for any purpose that is directly incidental to the provision of those services.

Data Security

Ubicos applies 256-bit encryption when collecting or displaying any personal information. Your financial details are never stored.

Your Control

You have the right to cancel any transaction. You can opt out of marketing emails at any time from your account settings.

Cookie Policy

Cookies are only used for login sessions and last only while browsing. No persistent cookies are stored on your computer.

Data Centre

All services are hosted through Microhost data centres physically located in India, ensuring compliance with local regulations.

1. Introduction

Ubicos respects your privacy and complies with applicable data protection and privacy laws. We collect and use your personal information only with your knowledge and consent when using Ubicos PULSE services, making enquiries, or registering for information.

2. Information We Collect

The personal information collected may include (but is not limited to):

  • Your name
  • Date of birth
  • Email address
  • Residential address
  • Two forms of identity

If you choose to provide us with personal information, it will be used in support of the intended purposes stated at the time at which it was collected and is subject to any preferences indicated to you.

3. Use of Your Information

Your personal information is used for:

  • Providing Ubicos PULSE services to you
  • Purposes directly incidental to those services
  • Internal management of Ubicos (for example, in case of cancelled transactions)

In the event that Ubicos wishes to use your personal information for any other purpose, it will identify such purpose and obtain your consent before doing so, except when the new purpose is required by law, in which case Ubicos will inform you about which personal details were provided and to which agency they were provided.

4. Legal Requirements & Regulatory Disclosures

For meeting its legal requirements under the Anti-Money Laundering and Counter Terrorism Financing regulations, Ubicos, as required by law, provides the collected information to regulatory authorities like but not limited to the Reserve Bank of India (RBI).

By giving consent to allow your identity to be verified, you have given consent to Global Data Company to conduct an online check with the relevant State or Territory driver's license issuing authority.

5. Your Choice & Cancellation of Transactions

As a user, you have the right and the ability to cancel a transaction by not agreeing to the terms and conditions. All information is collected prior to acceptance of the terms and conditions and if there is any concern about the information we collect or about our privacy policy, then do not proceed with the transaction.

Information related to a cancelled transaction will not be used for any purpose apart from internal management of Ubicos.

6. Security & Encryption

Be aware that communications over the Internet, such as emails/webmails, are not secure unless they have been encrypted; this is the nature of the World Wide Web/Intranet.

Ubicos applies 256-bit encryption when collecting or displaying any personal information on the website. Ubicos will not record a customer's financial details such as bank account details or credit card details. For collecting instant payments over the internet, Ubicos uses secure standards.

7. Cookies

Ubicos uses cookies to allow a customer to login to their account. Cookies sent to your computer from Ubicos only last while you're browsing our website. We do not store persistent cookies on your computer.

Ubicos may use cookies for certain purposes in the future. When that happens, this privacy policy will be updated to show the details.

8. IP Addresses

Whenever you use our website, or any other website, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.

We do not keep a record of the IP addresses from which users access our site except when:

  • A user account is registered
  • A voucher is purchased
  • A donation is made to a charity

In these cases, we record your IP address for detecting misuse of Ubicos services.

9. Marketing & Promotional Emails

You will only receive marketing or promotional emails from Ubicos if the "Opt out of marketing" flag is not set. You can change this setting at any time by logging into your account and updating your preferences.

Email related to the operations of Ubicos will be sent to your email irrespective of the opt-out setting.

For Ubicos to deliver low prices to customers, it may complement its income by allowing suppliers to run promotional campaigns on our website and to our customers.

10. Tips on Sending Us Information

While we do all we can to guard your privacy, no data transfer over the Internet is 100% secure. When you share your information with us, it is at your own risk.

You can help maintain the secrecy of your information by:

  • Always closing your browser when you have finished your user session
  • Ensuring others cannot access your personal information and emails if you use a public computer

11. Amendments

Ubicos reserves the right to amend or modify this Privacy Policy Statement at any time in response to changes applicable to data protection and privacy legislation.

You acknowledge that by providing data to us, you consent to the processing of your data in accordance with this Privacy Policy Statement.

12. Customer Support & Phone Numbers

For providing phone support, the customer will be expected to provide their phone number that will be used to call back the customer. This avoids the need for the customer to be on hold and also allows us to be efficient in supporting customers in a number of countries in a cost-effective manner.

The phone numbers will not be used for any other purpose apart from providing support in that particular instance. The phone number will not be given to any other third party and will neither be used by Ubicos for any other purpose.

For providing support over the next incident, the customer will be expected to provide the phone number again unless the customer opts for the phone number to be saved for call back purposes.

Important Security Note: Please note that Ubicos and its representatives will never ask you to reveal your password. If anyone asks for your password by phone or by email, or on any website other than ubicos.in, refuse and immediately report this to helpdesk@ubicos.in.

13. Data Center

The services of Ubicos are provided for all its customers in all countries through computer systems and through the Internet. This requires the computer systems to be located in a physical premise which is generally referred to as a "Data Centre".

Ubicos uses the data centre from a company called Microhost (www.microhost.com). Their data centre is physically located in India.

14. Operational Team

The service team of Ubicos may be located in India or in any country in which it offers its services. The service team members will only use any personal information as declared on the websites and the staff does not have access to any information that they do not need for completing their work.

15. App Permissions

The Ubicos PULSE mobile application may request the following device permissions:

  • Camera: Used to capture images for field visits and order documentation
  • Location: Used for field staff attendance tracking and visit verification
  • Photo Library: Used to attach photos to reports and orders

These permissions are only used for the stated purposes and are never accessed without your knowledge. You can manage these permissions at any time through your device settings.

16. Third-Party Services

Ubicos PULSE integrates with the following third-party services:

  • Google Firebase: Used for analytics and crash reporting to help us improve app performance and user experience.

These services may collect anonymized usage data in accordance with their own privacy policies. No personally identifiable information is shared with these services without your consent.

17. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. If your account is deactivated, we will delete your personal data within 90 days, unless required by law to retain it longer.

18. Children's Privacy

Ubicos PULSE is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected data from a child under 13, we will take steps to delete such information promptly.

19. Your Rights

You have the right to:

  • Request access to your personal data
  • Request correction of your personal data
  • Request deletion of your personal data
  • Withdraw consent at any time

To exercise these rights, contact us at support@ubicos.in

20. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of the app after changes constitutes acceptance of the updated policy.

Contact Us

Last Updated: March 2026

407, Global Business Hub, Kharadi, Pune – 411014

support@ubicos.in  |  8446022164

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UBICOS

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